Digital Product Refund & Return Policy

At EmbroiPlanet, we specialize in delivering high-quality digital embroidery files. Due to the nature of digital products, they are instantly accessible after purchase and cannot be physically returned. However, we are committed to your satisfaction and have outlined a fair and transparent return policy below.

When We Accept Returns or Offer Refunds

While we do not generally accept returns for digital products, we do offer replacements or refunds in the following cases:

• Defective or Corrupted Files
  If the embroidery file you receive is corrupted or does not open properly.

• Technical Errors
  If the design has stitch errors, missing elements, or issues that prevent it from working as advertised.

• Incorrect File Format
  If you receive a file format different from what was described or what you ordered.

In these situations, we will either:

• Provide a corrected version of the file at no extra cost, or

• Offer a refund if we cannot resolve the issue to your satisfaction.

To request a return or refund under these conditions, please contact our support team at contact@embroiplanet.com within 7 days of purchase. Include your order number and a clear description of the issue.

Why We Don’t Accept Returns for Fully Functional Digital Products

Once a digital embroidery file is downloaded, it is considered delivered and used. For this reason, we do not accept returns or provide refunds for:

• Change of mind

• Ordering by mistake

• Lack of compatibility with your machine if not verified before purchase

This policy exists to prevent unauthorized use or distribution of our digital designs.

Our Promise

We stand behind the quality of our products. If you ever experience a problem, we will work quickly to resolve it. Our team is committed to ensuring your files are functional, compatible, and exactly what you need to bring your embroidery projects to life.

If you have any concerns, don’t hesitate to reach out — we’re here to help!