Refund and Returns Policy
At EmbroiPlanet, our goal is to provide top-tier embroidery digitizing services and designs that meet and exceed our customers’ expectations. However, due to the unique nature of digital products, we have specific policies in place regarding Refunds and Returns.
Why We Do Not Offer Refunds or Returns for Digital Products
Digital embroidery files are easily downloadable and can be replicated multiple times. Once these files are delivered, they can no longer be “returned” in the same way physical products can. Because of the ease with which digital files can be copied, we do not offer refunds or accept returns for any digital products once they have been delivered or downloaded.
This policy is in place for several reasons:
- Intellectual Property Protection: As digital files are our creative assets, protecting them from unauthorized distribution or misuse is critical to our business.
- Immediate Accessibility: Once a file has been delivered, it is in the customer’s possession and accessible for use. Because of this, the product is considered “used” from the moment of delivery.
- Fairness and Integrity: Offering refunds for digital products after they have been delivered opens the door for potential misuse. To ensure fairness to all our customers and protect our business, we maintain a strict no-refund policy.
Our Commitment to Customer Support
While we do not provide refunds or returns, we are fully committed to ensuring that the product you receive is exactly what you need. If you encounter any issues with your embroidery file, such as:
- Incorrect File Format: If the file format does not match your order description or details.
- Technical Issues or File Errors: If the design contains stitch errors, missing elements, or any technical issues preventing proper functionality.
- Corrupted Files: In the rare case that the file you received is corrupted or cannot be opened.
We encourage you to contact our support team at [email protected] as soon as possible. Please provide your order details and a description of the problem, and our team will:
- Verify the Issue: We will carefully review your claim and determine if there is a genuine issue with the file.
- Offer a Solution: If there is an error with the file, we will promptly correct it and send you an updated version at no additional cost. If needed, we may provide you with additional guidance on how to use or implement the design.
- Ensure Satisfaction: Our aim is to resolve any problems quickly so that you can fully enjoy and utilize your purchase.
Customer Satisfaction Guarantee
Although we cannot offer refunds, we value our customers and are dedicated to delivering excellent service. We will work closely with you to ensure that your experience with EmbroiPlanet is smooth, and that the final product meets your specifications and requirements.
